Refund Policy

Last Updated: January 2024

At XenBurn, your satisfaction is our priority. We offer a 30-day money-back guarantee on all purchases.

30-Day Money-Back Guarantee

If you are not completely satisfied with your XenBurn purchase, you may request a refund within 30 days of receiving your order. We believe in our product and want you to feel confident in your purchase.

Eligibility for Refund

To be eligible for a refund:

• Request must be made within 30 days of delivery
• Products must be returned in their original packaging
• Include your order number and reason for return

How to Request a Refund

To initiate a refund request:

• Contact our customer support at support@xenburn.com
• Provide your order number and purchase details
• Explain the reason for your refund request
• Follow the return instructions provided by our team

Refund Processing

Once we receive your returned product:

• We will inspect the return within 3-5 business days
• Approved refunds will be processed to your original payment method
• Refunds typically appear within 5-10 business days

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@xenburn.com. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

For any questions about our Refund Policy, please contact us at support@xenburn.com.